Frequently Asked Questions
Shipping
What shipping methods are available?
We deliver across Jordan. Orders over 100 JOD get free delivery.
Do you ship internationally?
No. We ship within Jordan only. We do not offer international or global shipping.
How long will it take to get my package?
Delivery usually takes 24-72 hours across Jordan. Timing may vary by city and product availability.
Payment
What payment methods are accepted?
You can pay using the secure payment methods shown at checkout.
Is buying online safe?
Yes. Checkout is secured, and your payment details are protected. Contact us anytime if you need help.
Orders
How do I place an order?
Browse products, add items to your cart, proceed to checkout, enter your details, and confirm the order.
How can I cancel or change my order?
Contact us as soon as possible before the order is shipped at +962 798 554 290 or through the contact form.
Do I need an account to place an order?
No. You can check out as a guest. Creating an account makes it easier to track orders.
How do I track my order?
Use the Track Your Order page with your order details, or contact support with your order number.
Can I return a product?
Yes. Eligible products can be returned within 7 days of delivery under the Returns & Refunds policy. Some items cannot be returned for hygiene reasons or when sold as discounted/clearance stock.