Privacy Policy
This policy describes the information the Cartiva website (https://cartivajo.com) collects when you shop or contact us, and how it is used. Cartiva is an online store in Amman, Jordan.
Information collected
Account information
If you create an account: name, email, phone number, and a protected password. An account is optional; you can check out as a guest.
Order information
Recipient name, delivery address in Jordan, phone, products, quantities and prices, the selected payment method, and order notes.
Contact information
When you use the contact form, WhatsApp or email: name, email or phone, subject, and message.
Payment information
When Cash on Delivery is selected, the website does not collect bank-card details.
Cookies, analytics and advertising
The site uses essential cookies for the session and form protection (such as the PHP session and CSRF token). The cart and login may not work without them.
Google analytics tools (including Google Analytics / Google tagging) may be used to understand page visits and improve the site. A Meta/Facebook Pixel may be used to measure and improve ads when that tool is enabled.
Your browser can block non-essential cookies. See also the Cookie Policy.
How information is used
- To fulfil orders, deliver within Jordan, and contact you about the order.
- To answer messages and return requests.
- To improve the website and measure ads when those tools are enabled.
- To meet legal and accounting requirements in Jordan.
Service providers
Only what is needed may be shared with: delivery companies in Jordan, hosting and email providers, payment gateways if used, and Google or Meta tools for analytics and ads. Customer lists are not sold.
Data security and retention
The site is served over HTTPS. Order and account data is kept as long as needed to fulfil orders, provide support and meet accounting duties, then deleted or restricted when no longer required. This policy does not claim security certifications that the business does not hold.
Your rights
You can ask to access or correct your data, or to delete an account when we are not required to keep it. Use the Contact form or phone.