Shipping & Delivery

Delivery coverage

Cartiva delivers within the Hashemite Kingdom of Jordan only. International shipping is not available.

Delivery is available to Jordanian destinations that appear at checkout. If a location does not appear as a shipping option, delivery there is not currently offered.

Processing time

After you place an order, Cartiva reviews it and may contact you to confirm details or stock. Processing and delivery together usually take 24-72 hours within Jordan once the order is verified and the item is in stock.

Estimated delivery time

Delivery usually takes 24-72 hours within Jordan. Timing can vary by city and product availability.

Cartiva does not promise same-day or next-day delivery unless that option is shown at checkout for a specific order.

Shipping cost

• Standard delivery fee within Jordan: 2 JOD when the order total is below 100 JOD.
• Free delivery: orders of 100 JOD or more.

The fee is calculated on the order total shown at checkout. Current shipping rules do not add extra charges by governorate or a separate oversized-item fee. If a rule changes, the final fee is shown in the order summary before you confirm.

Free delivery

“Free delivery over 100 JOD” means the delivery fee is 0 JOD when the eligible cart total is 100 JOD or more, for delivery within Jordan.

A product priced below this amount is not itself free to deliver; the product card states that free delivery starts from 100 JOD.

Order tracking

You can follow an order on the Track Your Order page using your order details, or contact support with your order number.

Track your order

Delivery problems

• Late delivery: contact support with your order number at +962 79 855 4290 or the contact form.
• Damaged package: photograph the condition and contact us within 48 hours of delivery.
• Wrong product: contact us within 48 hours and we will arrange a replacement or refund under the returns policy.
• Missing package: tell support immediately, with the order number and delivery address.